FAQ

Yes, Please find SHS physical retail outlet based on your current location, you may find SHS agents’ locations and contact details in the Distributor Links Page.

Yes, like us on Facebook, Youtube or LinkedIn – We’d love to hear from you!

Submit the ‘SHS Airsoft Registration form’ to shs-sales04@htchina.net. We will contact you soon.

Select the products you wish to order

1. When viewing products, if you see something you like, simply select the ‘Add to Cart’ button.
2. When you are ready to submit for your order, click on the shopping cart icon, your items will be displayed.
3. Once your shopping cart is displayed, you are able to change the quantities or add and remove items if necessary. When you are happy with your cart, select the ‘Proceed to Check out’ button.

Select shipping method

1. If you hadn’t already entered your shipping address to your profile, you can do so now, alternatively if you would like to ship to an alternative address than that already saved in your profile, you can also add that address now

Confirm order

1. Review your order and delivery details one last time, agree to the Terms and conditions before clicking on the ‘Order Now’ button.
   2. You will receive an email with your PI soon.

Please make sure you are using the right username and/or email address you used when you registered. If you’ve forgotten your password, please click on the ‘Lost Password’ link, we’ll send you an email with a link to reset your password. This email may take several minutes to deliver to your inbox. Please be patient and rather not click on ‘Lost Password’ link several times as it will continue to generate new links.

When logged in, go to ‘My Account’ and from your ‘My Account Dashboard’ click on ‘edit your password and account details’ You’ll need to enter your current password as well as the new password and confirm it. Remember to SAVE your changes.

This can also be done through your ‘My Account Dashboard’. Click on ‘Edit your password and account details’. Remember to SAVE your changes. Please note, you cannot change your original username.

Items in stock will be listed as ‘in stock’. When stock numbers are less than 30 units, it will list the number of units left in stock.

If an item is out of stock, it will indicate ‘ sold out’.

1. When viewing products, if you see something you like, simply select the ‘Add to Cart’ button.
2. When you are ready, click on the shopping cart icon, your items will be displayed.
3. Once your shopping cart is displayed, you are able to make adjustments to the quantities or add and remove items if necessary. Update your Cart. When you are happy with your cart, select the ‘Proceed to Check out’ button.
4. If you hadn’t already entered your shipping address to your profile, you can do so now, alternatively if you would like to ship to an alternative address than that already saved in your profile, you can also add that address now.
5. Review your order and delivery details one last time, agree to the Terms and conditions before clicking on the ‘Order Now’ button.

All purchases require you to have an SHS Airsoft account, please update your details regularly, or at very least preview your details before making a purchase to ensure your delivery address is correct.

Please be aware of the local restrictions of AIRSOFT PARTS in your country. Any query please email us at shs-sales04@htchina.net

Our trading terms are EXW Hong Kong. We advise clients to arrange their own courier services to pick up the goods at SHS Airsoft Warehouse in Hong Kong. Or Ask us to help you use a third party provider to deliver the orders; The shipping cost will be counted in the invoice. Shipping costs are calculated according to the product dimensions and/or weight.

You will receive the detailed PI, CI and PL packing list once the goods are ready. You will be informed to pick up the goods after 1~2days payments received.

You can collect your order from our warehouse in Hong Kong address noted in the PI form.

Once your order has been packed you will be sent an email to know that your order is ready for collection. This email also has our physical address of SHS Airsoft warehouse in Hong Kong. Please don’t arrive at our warehouse before you have received this email. Generally your order will be ready for collection with 72hrs of making the payment.

BY ACCESSING AND USING THIS WEBSITE (https://www.shs-airsoft.com/), THE USER CONSENTS TO THE PROCESSING OF THEIR PERSONAL INFORMATION BY ZHUCHENG TECHNOLOGY HONG KONG CO.,LTD ON THE BASIS SET OUT IN THIS PRIVACY NOTICE. IF THE USER DOES NOT CONSENT, THE USER MUST IMMEDIATELY STOP ACCESSING AND/OR USING THIS WEBSITE.

The layperson short version:

1. We REALLY appreciate your interest in our website and products and hope that you will find something you like and that it offers great value to you.
2. We will NEVER intentionally break the law.
3. We collect some personal information so that you can buy the products we sell.
4. We like to know a little about you so we can match the best products we have to your individual needs.
5. We’d like an opportunity to send you the odd email with updates on new products that will benefit you, we will NEVER SPAM YOU! We hate that too.
6. We will NEVER SELL ANY PERSONAL CONTACT INFORMATION you provide us EVER. Except in the odd case if we have to do a credit check and then we’d have to share your details with the bank to let us know if you have enough money to pay us for our products.

Please view our downloadable PDF for our full Terms and Conditions here.